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EXCHANGES AND RETURNS POLICIES

Changes and refunds will only be applicable to those purchases made through our Website, in other events the exchange or return of the purchased item is not applicable.

If the product does not meet their requirements, the consumer has a period of 48 hours after receiving the product to request its change and/or return. To do this, you must fill out the Return and Exchange form available at the following link http://shop.sempertex.com/pages/pqrs

The product to be returned must be in the same condition in which it was received. Products on sale have no change.

Once we have your request for change and/or return with all the necessary data, we will schedule the collection with the transport company and we will send the information to the informed email within the following 48 business hours so that you can return your products at no cost. . You must deliver the product to the transport company according to the specifications mentioned in the email sent. To make the return you can use the same packaging in which we delivered your order or use a packaging of your choice, it is important that the packaging is appropriate according to the nature of the product so that it reaches Sempertex in perfect condition. The collection is valid only for the following 72 hours after receiving your notification in your email. Once the product is received back in our warehouse, we will verify the conditions in which the products are found and in the event that the products do not meet the criteria of our Policy for Changes and Returns, we will inform you with an email of the reason why they do not. change comes.

 

GUARANTEE

The guarantee of each item is backed by Sempertex. Said guarantee begins with the acceptance of the product delivered to satisfaction until the term of its duration. The warranty period for products purchased through our website is one month.

In the event that the product presents a failure or damage related to its quality, suitability and/or safety conditions, within the term of the guarantee, the consumer must inform Sempertex by filling out the form available at the following link http://shop.sempertex.com/pages/pqrs

If the failure is covered by the warranty, Sempertex will offer the customer the appropriate solution.

Sempertex is exempt from the responsibility derived from the guarantee when it proves that the fault comes from: (a) force majeure or fortuitous event; (b) the act of a third party; or (c) misuse of the product by the consumer.

The invoice is the support to demand the guarantee of the product.

 

RIGHT TO WITHDRAWAL

If the buyer wishes to change any of our products or withdraw the purchase, he must take into account that in accordance with the right of withdrawal enshrined in article 47 of the Consumer Statute, the maximum term to exercise this right is 5 days. business days counted from the purchase of the product. For the return of the money, it cannot exceed 30 calendar days and will proceed with respect to our exchange and return policy. The return of the product is at the customer's expense.


 

RIGHT OF REVERSAL

In addition to the right of withdrawal, the consumer has the right to reversion. This consists in that when the consumer has used a credit card, debit card or any other electronic payment instrument to make the payment, the participants in the payment process must reverse the payments requested by the consumer when: (a) the consumer is object of fraud; (b) corresponds to an unsolicited operation; (c) the purchased product is not received; (d) the delivered product does not correspond to what was requested, (e) the product does not comply with the inherent characteristics or those attributed by the information provided about it; and/or (f) the delivered product is defective.

The reversal proceeds only within 5 business days following the date on which the consumer became aware of the fraudulent operation, or not requested, or that he should have received the product, or that he received it defective, or that it did not correspond to what was requested. .

In the event of any of the aforementioned cases, the consumer must file a complaint with Sempertex through the Payment Resvsersion Form provided in the link http://shop.sempertex.com/pages/pqrs , in which the consumer must indicate (i) express statement of the reasons that support the request for payment reversal; (ii) indication of the cause that supports the request, which must correspond to one or more of those indicated; and (iii) value for which the reversal is requested. The completed form must be sent to the Sempertex email shop@sempertex.com.

Once the complaint is accepted, Sempertex will send the consumer proof of the presentation of the complaint indicating the date and grounds that support it, and will indicate to the consumer by email the steps to follow regarding the return of the product at their cost, and the duty to notify the issuer of the electronic payment instrument used to make the purchase of the claim (the notification to the issuer of said instrument must be submitted by the owner of the financial product). From the time the consumer submits a claim to the issuer of the payment instrument, the participants in the payment process will have a term of 15 business days to make the reversal effective.

Once the complaint is accepted, Sempertex will send the consumer proof of the filing of the complaint indicating the date and grounds that support it, and will indicate to the consumer by email the steps to follow regarding the return of the product at their cost, and the duty to notify the issuer of the electronic payment instrument used to make the purchase of the claim (the notification to the issuer of said instrument must be submitted by the owner of the financial product). From the time the consumer submits a claim to the issuer of the payment instrument, the participants in the payment process will have a term of 15 business days to make the reversal effective.
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